Please turn on your javascript Umama Bilal Ch - Deputy Manager Customer Relations Institutional-Corporate Sales - Al Noor Lasani MDF Board Division - Al Noor Sugar Mills - Public LTD - Lahore, Pakistan

Summary

Possessing a comprehensive knowledge of developing projects to required specifications, focusing on economy, safety, reliability, quality and sustainability. At present working for an established company, manufacturing MDF & MDF lamination, alcohol, sugar & energy & involved in retail sales, wholesales, branding, advertising, market awareness via trade, commercial & corporate sectors throughout the Pakistan. Experienced in all the customer relations and design consulting stages of a project, including research & development, installation and closing sales deals.

Experience

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Deputy Manager Customer Relations Institutional-Corporate Sales
Al Noor Lasani MDF Board Division - Al Noor Sugar Mills - Public LTD
Nov 2014 - Present | Lahore, Pakistan

"Acting as a liaison Deputy Manager Customer Relations between the company and top tier corporate clients."
Leading customer relations deptt.
Devising creative sampling methods & marketing collaterals/brochures.
Export Marketing, communications and negotiations with international clients.
From introduction till closing the deal, payments recoveries, negotiation.
Distribution setups, corporate affairs.

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Assistant Sales Manager Institutional-Corporate Sales
Nippon Paint (Pakistan) (Private) Limited
Apr 2014 - Nov 2014 | Lahore, Pakistan

Sales Plans, Collections & Targets Achieving.
Determines annual unit and gross-profit plans by implementing marketing strategies analyzing trends and results.
Pricing of Additional Service, value added products services.
Implement income generation strategies.
Delivering a marketing action plan.
Key Accounts Management.

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Deputy Manager Customer Care
Industrial Development & Engineering Associates Fischer Fixing Systems
Nov 2012 - Mar 2014 | Lahore, Pakistan

Brand Specification through product enhancement skills like calling & emailing.
Clients Data Base Management.
Customer Services & Strong Negotiation Skills.
Implementation of global trends of Building Materials.

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Customer Care Officer
Wateen Telecom Limited
Jul 2011 - Nov 2012 | Lahore, Pakistan

Marketing & Customer Retention.
Participatory Planning during new products & services launching.
Inbound & Outbound Calls & Emails for the Promotion & offers of products of Wateen.
Franchise Cooperation management.

Education

Virtual University of Pakistan
Master, Masters, Masters in Business Administration, MBA Executive‎
Marketing (Brand Management, Consumer Behavior), Project Evaluation
Percentage 69%
2018
University of the Punjab
Master, Masters, Masters in Science, MSc Geographical Sciences‎
Agricultural and Resource Economics, Forestry, Environment
Percentage 93%
2009

Languages

Expert English